We are looking for experienced Oracle Cloud CX Consultants for our client in Sydney. The client is an IT consultancy firm, specialised in delivering CRM solutions in public and private sector. As an Oracle Cloud CX Consultant, you will play a pivotal role in transforming clients’ customer experience processes through the implementation and optimization of Oracle Cloud CX solutions. You will work on meaningful and innovative projects powered by the latest technologies and be immersed in industry best practices.
Key Responsibilities
- Attending global and regional workshops and project kick-off meetings.
- Collaborate with key client business and IT users to define business requirements and design solutions that meet their needs.
- Maintain the demand and flow of inputs to the project, perform analysis, and handle localization work.
- Lead the technical aspects of Oracle Cloud CX implementations, providing hands-on expertise in design, configuration, and customization.
- Work closely with cross-functional teams, providing guidance and mentorship to junior team members, fostering collaboration and knowledge sharing.
- Engage with clients to understand their unique CX challenges, providing strategic insights and translating requirements into effective Oracle Cloud CX solutions.
- Contribute to the designing of Oracle Cloud CX solutions, ensuring alignment with industry best practices and client needs.
- Conduct thorough testing and quality assurance to guarantee the robustness and reliability of Oracle Cloud CX implementations.
- Stay updated on the latest Oracle Cloud CX features, industry trends, and emerging technologies, bringing fresh perspectives to our projects.
Selection Criteria
- Minimum 3 years’ experience as an Oracle Cloud CX Consultant or in a similar role.
- Proven experience in Oracle Cloud CX implementations in a consulting environment.
- In-depth technical expertise in Oracle Cloud CX modules and configurations.
- Strong understanding of customer experiences processes and best practices.
- Oracle Cloud CX certification is a plus.
How To Apply
If this seems like something you would be interested Apply Now or send your resume to resume@skillinx.com.au quoting Job Title in the subject line.
To apply for this job email your details to mustafa.sabir@skillinx.com.au