We are looking for an experienced Technical Business Analyst with strong Salesforce platform knowledge and a background delivering CRM implementations, enhancements, and system integrations.
This is a hands-on analysis role requiring more than workshop facilitation and documentation.
Key Responsibilities
- Work with business stakeholders to understand operational processes, identify gaps and define requirements for Salesforce solutions.
- Analyse existing Salesforce configurations, workflows, data structures, security models and integrations.
- Translate business requirements into functional specifications, technical user stories, acceptance criteria and process models.
- Work across Salesforce Sales Cloud, Service Cloud and related platform capabilities.
- Collaborate with Salesforce developers, administrators and solution architects on solution design and delivery.
- Define integration requirements involving REST APIs, middleware, external applications and enterprise data sources.
- Support data mapping, migration, cleansing and reconciliation activities.
- Analyse automation requirements involving Salesforce Flow, approval processes and validation rules.
- Facilitate backlog refinement, solution walkthroughs and stakeholder workshops.
- Support system integration testing, UAT, defect triage and production readiness.
- Ensure delivered solutions meet agreed business, security and non-functional requirements.
Selection Criteria
- 8+ years of business analysis experience, including substantial experience on Salesforce projects.
- Strong hands-on knowledge of Salesforce Sales Cloud and/or Service Cloud.
- Understanding of Salesforce objects, relationships, Flow, permission sets, sharing rules and platform security.
- Experience documenting API integrations, interface requirements and data mappings.
- Experience supporting Salesforce implementation, enhancement or migration projects.
- Healthcare industry experience is a plus.
How To Apply
If this seems like something you would be interested Apply Now or send your resume to resume@skillinx.com.au quoting Job Title in the subject line.
To apply for this job email your details to mustafa.sabir@skillinx.com.au
