Our client, in Sydney, is one of the well established financial service providers in Australia. It offers a full range of financial products and services and is seeking innovative, customer focused people to join their team! This position is responsible for supporting end users and their equipment; includes break-fix and technical guidance and support. The ideal candidate must have excellent problem solving and can perform moderately complex tasks associated with IT Operations.
This is a 6 Month contract with high chances of extension or getting permanent.
Responsibilities
- Perform first-level diagnosis and troubleshooting support to end-users..
- Responsible for the configuration and installation of computer systems.
- Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnostics.
- Document incidents/problems and clearly document the issue, troubleshooting steps taken, and comments in an incident management system.
- Provide support in accordance with established processes.
- Contribute to Knowledge Base Support documentation to aid in the resolution & fulfilment processes related to Incident Management & Service Request Management.
- Ensure that all requests from users/customers are handled promptly and effectively, and are responsibly and professionally resolved to the satisfaction of the customer.
- Assist in maintaining the IT equipment inventory, software license inventory and compliance.
- Keeps customer informed of how and when issues are resolved.
- Responsible for ensuring compliance of standards, and quality control procedures.
- Participate in a team responsible for Disaster Recovery and ensure DR kits are maintained and up to date.
- Work in a fast-paced environment, able to adapt to frequent change and work a flexible schedule
Selection Criteria
- At least 3 years of work experience within a technical support or customer support role.
- Experience with Microsoft cloud based technologies including Office 365 and Azure.
- Strong organizational, verbal and written skills.
- Related technical degrees/certifications are a plus.
Benefits/Perks
- Casual work environment.
- Office lounge, snacks, and free pop.
- Sponsorship of professional training opportunities.
How to Apply
If you wish to apply for this position, please submit your resume by clicking the ‘Apply Now’ button.
To apply for this job email your details to mustafa.sabir@skillinx.com.au